Project Policies
Project policies & terms.
The operating policies that apply to every project intake, production run, and release. By submitting a project, you acknowledge these terms.
Estimates
- Online estimates produced by the quote wizard are not guaranteed final invoices.
- Final billing is based on actual quantities received, processed, stored, packed, released, and any additional services performed.
Deposits
- Deposits reserve project review and production scheduling.
- Deposits are credited toward the final invoice unless otherwise stated in writing.
- Deposits do not guarantee production approval if materials are determined to be incompatible.
Material Compatibility
- The customer is responsible for providing compatible labels, containers, cartons, inserts, and components.
- Materials that do not meet our published specifications may require additional labor, hand application, rework, or may be declined.
- Final production approval is required before work begins.
Freight & Shipping
- The customer is responsible for inbound and outbound freight, including labels, carrier accounts, pickup instructions, Amazon FBA labels, and retailer routing guides.
- American Label Group does not book freight, purchase shipping labels, coordinate freight payment, or guarantee carrier transit times unless separately agreed in writing.
Payment & Release
- Orders must be paid in full before release.
- Completed goods, unused components, or remaining materials may be held until payment is received.
- Unpaid orders will not be released to a carrier or pickup.
Storage
- Storage may apply to completed goods, delayed pickups, excess components, or materials awaiting customer instructions.
- Storage is billed weekly when applicable, using the rates published on the pricing page.
Rework & Additional Labor
- Missing materials, incorrect labels, damaged goods, relabeling, cleaning, repacking, special handling, or unclear instructions may result in additional charges.
- Additional labor is billed at our then-current rates and added to the final invoice.
Customer Responsibility
- The customer is responsible for product compliance, label content accuracy, barcode accuracy, and regulatory requirements.
- The customer is responsible for Amazon and retailer prep requirements, shipment plans, routing guides, and any category-specific instructions.
- The customer is responsible for ensuring shipped inventory matches the project intake and quote wizard submission.
These policies may be updated from time to time. The version in effect on the date of project submission applies. For project-specific terms, contact info@americanlabelgroup.com.
Quote Wizard
Get an estimate in minutes, not days.
Walk through product, packaging, label, and service details. We return a transparent line-item estimate with handling, storage, and per-unit pricing.